SHIPPING & EXCHANGES
Shipping Methods & Delivery Time
Deadline Parts availability takes 5 to 7 business days.
Orders will be sent via “CTT Correios de Portugal” for normal shipping and with UPS,
FedEx, or DPD for fast shipping, providing for the following deadlines after dispatch:
Normal shipping
PORTUGAL (Mainland and Islands): 48 to 72 business hours.
EUROPEAN UNION: up to 7 business days.
WORLDWIDE: variable, depending on the place of origin of the order.
Fast shipping
PORTUGAL (Mainland and Islands): 24 to 48 business hours.
EUROPEAN UNION: 72 business hours. After a second failed delivery attempt and the
order being returned again, it will only be sent again after payment of the shipping costs.
Shipping Fees
Normal shipping
PORTUGAL (Mainland and Islands): 7 Euros.
EUROPEAN UNION: 12 Euros.
WORLDWIDE: 18 Euros.
We remind you that international orders may be subject to customs
taxes for which we are not responsible.
Fast shipping
PORTUGAL (Mainland and Islands): 14 Euros.
EUROPEAN UNION: 22 Euros.
Exchanges
Within a maximum period of 30 days, you can exchange for another piece of equal or
greater value, medium Before submitting the invoice and warranty.
To do so, you can fill out the exchange form or contact the atelier via email team@berguejewelry.com.
Exchanges are only approved for unused parts, inside the respective box, and with
the corresponding purchase invoice. If you exchange a second time, shipping costs will be charged.
The article will be sent after payment confirmation.
If you send it by CTT please make sure it is registered.
The shipping cost for sending the pieces back to us is not covered.
Returns
We do not accept returns.
Right of Free Resolution
The deadline for exercising the right of Free Resolution ends 14 days after the purchase
of the part Resolution decision must be communicated by email via team@berguejewelry.com accompanied by the buyer's data (Name, Address, Item Name, and Date of Purchase).
In case of dispute, the consumer may appeal to the Lisbon Consumer Conflict Arbitration Center: centroarbitragemlisboa.pt