TERMS & CONDITIONS
All our Jewels are made in Sterling Silver (Silver 925). Its change in color is not related to a change of material but to the treatment given, which can be coated with 18 Carat Gold or an Oxidized bath.
According to Portuguese legislation, all Jewels are guaranteed for two years. The guarantee does not cover the natural oxidation of the Silver or the elimination of the Golden bath, as well as signs of use, the passage of time, or visible marks of misuse.
Repairs must be requested via E-Mail email@example.com indicating the
Name or Reference of the Jewel and the problem. After which all the indications will be provided to carry out the repair.
Within a maximum period of 30 days, you can proceed to exchange for another piece of equal
or greater value, upon presentation of the invoice and guarantee. To do so, you need to contact us via E-Mail: firstname.lastname@example.org. The exchanges are only approved when the pieces are unused and inside their respective boxes
Right of Free Resolution
The deadline for exercising the right of Free Resolution ends 14 days after
the purchase of the Jewel. The decision of Resolution must be communicated via
E-Mail: email@example.com, accompanied by the data of the buyer
(name, address, respective date of purchase). In the event of a dispute, the consumer
may use the Consumer Conflict Arbitration Center of Lisbon (centroarbitragemlisboa.pt).
We do not accept returns.
We accept credit card payments (MasterCard and Visa) through the Stripe platform.
Methods of Delivery
and Delivery Time
Jewels' availability period is 2–3 business days.
Orders will be sent via CTT (Correios de Portugal), with the following deadlines, after dispatch:
PORTUGAL (Continental and Islands): 48–72 working hours
EUROPEAN UNION: Up to 7 working days
REST OF THE WORLD: Variable, depending on the place of origin of the order
In case of a stock break, we reserve the right to change the deadline,
since all our jewelry is handmade in our Workshop at the Store.
In this case, an E-Mail will be sent immediately indicating a new deadline.
PORTUGAL (Continental and Islands): 5 Euros
EUROPEAN UNION: 10 Euros
REST OF THE WORLD: 15 Euros
We remind you that international orders may be subject to the
application of customs taxes for which we are not responsible.