TERMS & CONDITIONS

Materials

All our Jewels are made in Sterling Silver (Silver 925). Its change in color is not related to a change of material but to the treatment given, which can be coated with 18 Carat Gold or an Oxidized bath.

Warranty

According to Portuguese legislation, all Jewels are guaranteed for two years. The guarantee does not cover the natural oxidation of the Silver or the elimination of the Golden bath, as well as signs of use, the passage of time, or visible marks of misuse.

Repairs

Repairs must be requested via E-Mail mathildebergue@berguejewelry.com indicating the
Name or Reference of the Jewel and the problem. After which all the indications will be provided to carry out the repair.

Exchange

Within a maximum period of 30 days, you can proceed to exchange for another piece of equal

or greater value, upon presentation of the invoice and guarantee. To do so, you need to contact us via E-Mail: mathildebergue@berguejewlry.com. The exchanges are only approved when the pieces are unused and inside their respective boxes

Right of Free Resolution

The deadline for exercising the right of Free Resolution ends 14 days after
the purchase of
the Jewel. The decision of Resolution must be communicated via 
E-Mail: mathildebergue@berguejewelry.com, accompanied by the data of the buyer
(name, address, respective date of purchase). 
In the event of a dispute, the consumer

may use the Consumer Conflict Arbitration Center of Lisbon (centroarbitragemlisboa.pt).

Returns

We do not accept returns.

Payment Methods

We accept credit card payments (MasterCard and Visa) through the Stripe platform.

Methods of Delivery 
and Delivery Time

Jewels' availability period is 2–3 business days.

 

Orders will be sent via CTT (Correios de Portugal), with the following deadlines, after dispatch:

PORTUGAL (Continental and Islands): 48–72 working hours
EUROPEAN UNION: Up to 7 working days
REST OF THE WORLD: Variable, depending on the place of origin of the order

You can follow your order on the CTT website (cttexpresso.pthere.
You will receive a tracking number via email as soon as your order is sent. 

In case of a stock break, we reserve the right to change the deadline,

since all our jewelry is handmade in our Workshop at the Store. 

In this case, an E-Mail will be sent immediately indicating a new deadline.

Shipping Values

PORTUGAL (Continental and Islands): 5 Euros
EUROPEAN UNION: 10 Euros
REST OF THE WORLD: 15 Euros

We remind you that international orders may be subject to the

application of customs taxes for which we are not responsible.