Shipping & Returns

Shipping Policy

Jewels' availability period is 2–3 business days.

 

Orders will be sent via CTT (Correios de Portugal), with the following deadlines, after dispatch:

PORTUGAL (Continental and Islands): 48–72 working hours
EUROPEAN UNION: Up to 7 working days
REST OF THE WORLD: Variable, depending on the place of origin of the order

You can follow your order on the CTT website (cttexpresso.pthere.
You will receive a tracking number via email as soon as your order is sent. 

In case of a stock break, we reserve the right to change the deadline,

since all our jewelry is handmade in our Workshop at the Store. 

In this case, an E-Mail will be sent immediately indicating a new deadline.

Return & Exchange Policy

We do not accept returns.

Within a maximum period of 30 days, you can proceed to exchange for another piece of equal

or greater value, upon presentation of the invoice and guarantee.

To do so, you need to contact us via E-Mail: mathildebergue@berguejewlry.com.

The exchanges are only approved when the pieces are unused and inside their respective boxes.