Shipping & Returns

Shipping Policy

Jewels availability period is 2 to 3 business days.

 

Orders will be sent through CTT (Correios de Portugal), with the following deadlines, after dispatch:

PORTUGAL (Continental and Islands): 24 to 48 working hours
EUROPEAN UNION: up to 7 working days
REST OF THE WORLD: variable, depending on the place of origin of the order

You can follow your order from the CTT website (cttexpresso.pthere. A tracking number will be sent to you via email as soon as your order is sent

Because all our jewelry is handmade in our workshop, we reserve the right, in case of a stock break, to change the deadline. In this case an email will be sent immediately indicating a new deadline.

Return & Exchange Policy

We do not accept returns.

Within a maximum period of 30 days you can proceed to an exchange for another piece of equal or greater value, upon presentation of the invoice and guarantee.

To do so, you should contact the studio through the email mathildebergue@berguejewlry.com who will respond with the following procedures. The exchanges are only approved when they are unused parts, inside the respective box and with the corresponding purchase invoice.

JEWELRY TAILORS

LX Factory
Rua Rodrigues Faria, 103

Edificio J - Piso 0

1300-501 Lisboa (PT)

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