Terms & Conditions
Material Used
All our Jewels are made in Sterling Silver (Silver 925). Its change in color is not related to a change of material but to the treatment given, which can be coated with a 18 Carat Gold or an Oxidized bath.
Warranty
According to Portuguese legislation, all Jewels are guaranteed for two years.
The guarantee does not cover the natural oxidation of the Silver or the elimination of the Golden bath, as well as signs of use, passage of time, or visible marks of misuse.
Repairs
They must be requested through the e-mail mathildebergue@berguejewelry.com indicating the Name or Reference of the Jewel and the problem. After which all the indications will be provided to carry out the repair.
Exchange
Within a maximum period of 30 days you can proceed to an exchange for another piece of equal or greater value, upon presentation of the invoice and guarantee.
To do so, you should contact the studio through the email mathildebergue@berguejewlry.com who will respond with the following procedures. The exchanges are only approved when they are unused parts, inside the respective box and with the corresponding purchase invoice.
Right of Free Resolution
The deadline for exercising the right of Free Resolution ends 14 days after the purchase of the Jewel. The decision of Resolution must be communicated by e-mail: mathildebergue@berguejewelry.com, accompanied by the data of the buyer (name, address, respective date of purchase).
In the event of a dispute, the consumer may use the Consumer Conflict Arbitration Center of Lisbon (centroarbitragemlisboa.pt).
Returns
Payment Methods
We do not accept returns
We accept credit card payments (MasterCard and Visa) through the Stripe platform.
Methods of Delivery and Delivery Time
Jewels availability period is 2 to 7 business days.
Orders will be sent through CTT (Correios de Portugal), with the following deadlines, after dispatch:
PORTUGAL (Continental and Islands): 24 to 48 working hours
EUROPEAN UNION: up to 5 working days
REST OF THE WORLD: variable, depending on the place of origin of the order
You can follow your order from the CTT website (cttexpresso.pt) here. A tracking number will be send to you via email as soon as your order is sent.
Because all our jewelry is handmade in our workshop, we reserve the right, in case of a stock break, to change the deadline. In this case an email will be sent immediately indicating a new deadline.
Shipping Values
PORTUGAL (Continental and Islands): 5 Euros
EUROPEAN UNION: 10 Euros
REST OF THE WORLD: 15 Euros
We remind you that international orders may be subject to the application of customs taxes for which we are not responsible.
